Greg Dorrance Co.

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Holdfasts, for Nordic Plus, pair
$36.99

Customer Comments

What our Customers are saying:

10-17-06
The work you did for us is beautiful.
Many thanks to you and Elaine for such a speedy and stunning job.

My best, Mim

10-21-06
Thank You So Much
Dear Greg,
What a great job you did on my chair. The cane color matches my others so perfectly, I can't tell which is which. We're very grateful for the job you did.
Sincerely, Mariette

11-10-06
Dear Greg,
Enclosed please find my check for ---- to pay for shipment received. Many thanks for such a quick service.
Best Regards, Gunther

11-06
Greg,
Hey... thanks a lot for the great customer service and fast shipping, it's appreciated !
Matt

12-26-06
Thank you for processing this order so quickly-- I received it in time
to fill my stocking, which otherwise would have been quite bare.
Regards,
Steve

12-26-06
Hi Greg
Thank you for your fast response.
Dave at Flexcut was well prepped and took care of it.
I will call him back when the part comes and he will walk me through it.
Thanks again
John

1-25-07
Greg,
Thank you for sending [ 8 oz. of Gesso ]. I mailed you a check for $ 8.15.... Thanks again for your trust.
Ted

2-7-07
Thank you very much! I have had such a difficult time finding this ruler for our small community newspaper. It is a pleasure to finally find a company that allows me to order such a small number. And your personal update on the status of my order is greatly appreciated!
Thanks so much!
Valerie

2-07
Greg,
I received my Medea Airbrush Cleaner today.
Thank you for the excellent transaction and thank you for covering
the shipping. I've only found one or two other online shops that
have taken customer service to that level and it's very much
appreciated. I've added your store to my "Top On-Line Stores" list.
Thanks & take care,
Frank

12-19-06
Subject: ups p/u
John, Did ups pick up the hand piece yet?
Thanks, GREG

Hi Greg
Yes they picked it up last Friday.
The new one works great.
Thank you john

4-16-07
Quasar Lighting system
Hi: Got the light and it is an excellent system. However
by sending it UPS and not USPS they charged me a
brokerage fee of $17.10 plus tax. I import lead soldiers
from the US and UK all the time and use regular mail
service for exactly this reason. UPS always charges a
ridiculous rate for handling the parcel and makes it cost
almost double. I paid you US$33.02 for the product and
paid those idiots CDN $21.51! Just wanted to let you know.
Thanks
Rick

Re: Rick, I credited the $17.10 handling fee to you. I was
going by what UPS told me. I will set up with the USPS on
the next order and get it correct.
Thanks,
GREG

greg, that was not necessary, man of your word.
Thanks again

5-29-07
Thanks for the update, I appreciate the service and a great website.
Dan

5-07
One bit received today. You ship fast - thank you.
Thanks, Gilbert

5-22-07
Hi Greg,
Last week, May 17 we ordered the Colwood Detailer and four
pens. Order Number: 1643.

We received the order, it's great and very prompt. But
there was no Manual or information about the Detailer or
the pens, or any warranty information. Shouldn't there be a
manual with it? We are beginners with this system and feel
we need this information.

I tried to look up the information on the internet, but
did not locate any manual.

I look forward to hearing from you.

Thank you,
Kathy

Reply:Sorry, will send out today. I forgot to put the sheets in the box.
Thanks GREG

6-4-07
Dear Greg,
I was hoping I would have the knife by now. I thought
you were shipping it to me. I paid you on my credit card
May 22. It was going to be a birthday gift for a friend but
now it looks like I won't have it for him in time for his
birthday :(
Thank you Greg,

Reply: Bruce, I apologize for the mix up. We have a great number
of customers who p/u at the store. I double checked and
your order is checked off as "pick up at store". Also you
charge card is not charged until we ship or item is picked
up. I can ship by UPS today. I also sent a e-mail to you on
the next day, copy of e-mail---(You have checked off
shipping as P/U at store. Your knife is in stock and ready
for P.U.
Thanks GREG )
Again, sorry for the mix up.
I will pick up the cost of shipping for the mix up.
Thanks, GREG

6-4-07
I appreciate the help. It was my mistake.
Please ship it as soon as you can. - Bruce

6-5-07
I got the knife today. Thanks Greg - Bruce

6-07
I appreciate the
great service.
Jim

6-07
Thank you very much. Your prices are very competitive. and thanks
for the mandrel.
Somers

6-4-07
Hello look at the status of my order sorry but it is not delivered!
Dave
RE: Order status,
Dave "delivered" on our site means we have put the package in the hands of UPS. We sent an e-mail with the tracking number. Sorry for the misunderstanding.
Thanks GREG

6-14-07
Thanks Greg! I'll order the adaptor as you said. I
appreciate the great service. Jim

7-23-07
Thanks, Greg,
May we add what a pleasure it is to work with you. You are very patient and very thoughtful.
Brenda

8-1-07
Very happy with service on last order.
Ralland

8-15-07
Your kindness is appreciated.
Sincerely,
Ron F.

8-20-07
Greg..very considorate of you to call, thank you.
Richard B.

9-7-07
Thanks so much for your help with the large pupil eyes.
It isn't often that someone will take the time and
effort to get their customer the right part. I appreciate
it!
Wendy M.

10-31-07
My previous order of Sea Blue variegated leafing was so popular I need more. Please ship ASAP. I was also impressed with your company and the way my previous order was handled.
Thank You, Sandra

11-15-07
Thank you for all your help. I am buying these items with more confidence because of the help you gave me.
Scott, M

11-21-07
Your customer service is the best I have experienced in a long time. I will definitely consider your store first for any of my future purchases.
Scott, M

11-27-07
Thanks for the update and speedy service, my old model just burned up today.
Thanks again...........Ron

12-04-07
Greg,
Very delighted with your courteous service.
Louis B.

12-10-07
Thanks for the information and personal attention to detail, I really appreciate it.

Shane B.

1-2-08
Thanks. We have received the wood burner and it works great. I made a wooden pen holder for on top that will also hold 5 tips to be out and ready when needed. I will next make a wooden carrying box that my wife will wood burn a design on both sides.
I'll send you a picture when we get it done.
Thanks, Jim

1-8-08
Thanks for your prompt and great service. I did not get to use the dust collector yet as I am in the middle of painting my latest carving, but I'm looking froward to trying it soon.
Rich

1-11-08
Thanks Greg. Its sure nice to deal with an honest company in today's world.
Thanks again...........Bob

1-12-08
Thanks for your prompt reply. Looking forward to doing business
with you.
Sincerely, Paul

1-13-08
Hi Greg,
quick note to say "THANK-YOU" for getting the quickwood to me in time for my class!!

Phenomenal service!!

While I have found other businesses have forgotten customer service. ...you put your customers needs as your #1 priority; which for me makes me a return customer :-)
I'll be giving you a call Monday to see if I can have a couple cases of the quickwood shipped to an address where I will be doing my next class.
thanks again, Peggy

1-15-08
I am putting you at the top of my list for any future items that I may need.
Thank you......Bob

1-15-08
Received my shipment today as promised. Cannot believe the quick service!!!!! Thank you.
Greg

1-23-08
Hi Greg,
Thanks for the update. I look forward to it's arrival, and appreciate your following through.
Lawrence

1-29-08
Hi Greg! Send the Saburr!!!
Thanks for the fast service - Tom

2-16-08
Greg just to thank you for sending the sk 329 I was missing. I got it in the mail on Saturday. It is always enjoyable doing business with you and thanks for sharing your knowledge with your customers.
Howard D.

4-7-08
Greg,

I received the cleaner on Saturday.
Thanks a lot.

Love your stuff.

Thanks

Cat

4-23-08
Greg

Thank you very, very much!
Will be in touch for ordering books soon.

Thanks again

Dickie

4-29-08
Hi Greg (and all there) my Paasche 200T has arrived safe and sound in rainy
England. Thank you for the wonderful service, I love you!!!!
Regards

Lorna

7-8-08
Hi Greg....Got the knives....love them ....thanx

best re Thom C.

8-1-08
Hi Greg:
Received the order of 6 X 5mm glass eyes on wire in yesterdays mail (7-31). Thanks. Your service is super!!! Mailed check to you in todays mail (8-1) Again thanks.
Lionel Fortini

8-11-08
Hi Greg.
A little background will show that I have ordered from many different carving sites, and found only one other that has provided me with almost the service that you did for me today. In this day and age, customer service makes the difference to me whether or not I return.

You can bet that I will be ordering from you again as I want to increase my tips, and possibly other items as well.

Greg, again, thank you so much for your attention to my order, and your great service! It is greatly appreciated!
Looking forward to when I can order again...I will be browsing your site for more carving/burning related items a little later.

Have a pleasant evening.
Thank you very much
Debbie

9-18-08
Greg,

Thank you so much. It has been a pleasure doing business with you. The wood burner arrived safe and sound today. I haven't tried it out yet, but I wanted to thank you for how helpful you have been.

Beth

9-24-08
Thanks for getting
back to me so soon. BTW, you have a very, very good website!

Deborah B.

10-29-08
Thanks Greg, always a pleasure.
have a good night.
Bob

11-11-08
Thanks so much for the red-tail hawk rough out, it is looking great.- Thought I would try your kestrel hawk, please ship, appreciate the quality of your birds, thank you.
Arthur

11-26-08
Greg,

Received the order this morning. Less than 48 hours after ordering.

Thanks for the free advice, excellent service and very competitive pricing.

Jim

11-28-08
Greg,
Your site is amazing. Please put me on your list for a catalog when it comes out.
Thanks.
Nancy S

12-02-08

Hi Greg,

I got the other handpiece today and it works fine. I will mail the first one back tommorow.
Thanks so much for your prompt service and it's so nice in this day and age to have someone stand behind their goods without any hassle.
You run a first class business and I expect to do much more with you in the future.
Forget about the postage,you've done more than enough.
Have a wonderful Holiday.
Bob

12-06-08
Greg, the optima pens are THE BOMB!!!!!!! Man, these outshine the blank name and the blank name, man talk about beefy, the blank name kind of melt/get soft on setting 8-9 but the optimas don't show any type of bending. i'll be ordering them all. thanx for the great prices, the great shipping prices (blank has CRAZY shipping costs)! you da man!
Mark

12-19-08
FYI, after researching many vendors, your website, and product line stand out. After I read two "all about" wood carving, and wood chipping books, I will buy tools and all from you.

Thank you.

Robert

12-20-08
Dear Greg!
I just unpacked my new Airbrush!
Good, friendly and fast service!
I will come back to You if I need something in the future!

You're appreciated!

Olli

1-8-09
Thank you very much. Next woodcarvers meeting I go to I am going to pass your website on to everyone. It is very difficult to find anything around here. I am a member of Kaw Valley Woodcarvers, Topeka KS. Usually the vendors are ----------------------and ---------------. From what I have found you have better prices and shipping than they do.
Brenda M

1-10-09
Roger that:
Thanks for the update and speedy service.
Matt.

1-20-09
Thanks for prompt attention.

****

Matt B

1-26-09
Hi
I just received my Optima 2 that I ordered on Fri.

Great service.

Julia H.

1-30-09
Hi Greg!
Got my order yesterday!!! Thank you very much!!!!!

Dianne

1-30-09
Thank you for the heads up. This was the first time I've
ordered from you, and I'm very impressed with your service.
Thanks again,
Gary

2-1-09

I called & you mailed one to me that day,
Thank You, will be a customer again!

Derek B.

2-3-09
Thanks, Greg.
Thanks for all your help.
It's a pleasure dealing with you.

Judy A.

2-4-09

Greg,

Appreciate your quality of blanks,best I've ever used.

Thanks,
Arthur

2-17-09
Thank you so much for the
great communication!

Lori

3-2-09
Greg,
Just received my shipment, thanks for the quick turn-around.
John

3-10-09
Thanks for the follow-up. I had placed a similar order with another supply company and still had not heard from them as of today. Your customer service is outstanding so far!!

Rick

3-26-09
Thanks Greg!

You're the best !

Cheers;

Larry

4-10-09
Order date: Wednesday 08 April, 2009

Date: Fri, 10 Apr 2009
>> Order arrived today, I see that product: #SAT -14T14Y is on back order, I'm assuming it will sent when you have it in stock. Is that correct?

On Apr 10, 2009:

Item #14T14Y left here today. You should have received an e-mail. Sorry for the over site.
Greg

Thanks for your quick response, it's a pleasure doing business with you.
Gary S

4-13-09
Dear Sirs:
I'm thoroughly enjoying ordering from your website. Products are easy to find an pricing is very competitive. However, I do have one complaint. I just received my second order from your company. One item ordered and rec. was a sharpening strop. As a beginning carver, I was hopeful that the product would be shipped with instructions. None arrive. Can you provide some assistance?

Regards,

Dick L

Richard, sorry for the goof. Scratch off some compound or crush some up and put on the fabric side of the strop. Strop each side of the item in need of sharpening about eight times. Then go tho the leather side and using no compound and strop three to four times each side and you are done. Hold the tools the same angel as the bevel, do not lift up or you will create a second bevel and the tool will feel sharp but will not cut well. I will mail the instructions tomorrow.
Thanks,
GREG

4-29-09
Thats the way to go, i love good service, we will do business again

Thanks Leo

5-22-09
That's fine, thanks. I do want to say though (and I don't say this lightly) but the level of customer service that you have provided has been absolutely wonderful. I would have never dreamed of receiving this level of customer service while shopping on the internet.
Thank you again.
Barbara

5-26-09
No problem. Thanks anyhow!!! Your service has been excellent!!!

Thanks,
Barbara

6-4-09
Found you folks via a Google search.
This fast of a response and shipping, for sure, bodes well for repeat
business and recommendations when able. Kudos!

Ron.

6-12-09
Dear Mr Dorrance,

Order arrived prompt and complete. A pleasure buying from you. Thank you for the courtesies.

Bob

6-15-09

Thank you.....the Colwood is NOT the wood burner of my youth (1950's). The Colwood adds SOOOOOOOOO much to my artistry. In addition to enhancing the carved wood sculptures, I just ordered a vegetable tanned steer hide to burn a grouping of my son's dogs on, and to high light with oils.

ramblin'.

Thank you.

Bob

6-22-09
Hi Greg,

today I obtained your Flexcut knives. They are miraculously good!
Thank you of tolerance with me and my English.

Thanks and Best Regards

Karel
Czech Republic

7-29-09
My order arrived very quickly and it's exactly what I wanted. I'm glad we talked regarding the .001 rather than the .003. Now hopefully I can sell some over sized photos. If not, at least they will be nicely presented.

Thanks and I'll use you again when I'm ready for more of your products.

Ken

8-24-09
Greg,

Just wanted to let you know I was delighted with the service and the product. The SuperSilent 20A is awesome - totally quiet and provides perfectly regulated airflow.

Thanks very much,

Scott

10-12-09

Greg,

Received gouge set in today's mail.

Thank you for the fast service.

Philip M

10-31-09
Hi Greg,
I've received the ply, very nice!
Thanks,
Silvio

Greg,
Thanks for the record lighting fast shipping and customer service.

Anything I ever need for carving/modeling will be ordered from you from now on.

Thanks, David B.

Thanks so much Greg

I am very happy with the Ruddy Duck Blanks very good quality wood.

David D.

1-11-10
Greg,

Thanks for the fast service.

Bill E.

1-12-10

RE: Blue tubes only, no yellow..

Walter,
the factory is reshipping me yellow units. We have a box of mismatched tubes. Will ship to you by end of week.

Sorry for the goof.
GREG

Greg,

Thank you for your excellent service and generous response regarding the error with my Kneadatite order. I really don't believe that the problem originated with you or your company.

Thanks again,
Walt

2-26-10

Thank you, Greg, that was extremely fast.

I don't know if you saw my comments on the order, but my brother in law Dan speaks very highly of you personally, as a guy who stands by his products and always gives good service.

He assured me you are "the man" when it comes to woodcarving equipment, and I can see why.

Thanks for your prompt shipment.

Tom

2-25-10
Appreciate the help. You guys have great customer service. You've got my business.

Brooke

2-26-10
Hi Greg,

My burner kit arrived safely tonight in perfect shape. Thanks very much for the prompt shipment and the nice packing job. I've never had anyone put bubble wrap or paper around something already in a plastic case before, normally they just box it up. I appreciate the extra measure. You're certainly at the top of my list of who to do business with now.

Much appreciated,

Tom

2-26-10
Hi Greg,

My package arrived this afternoon. What a fantastic vice! I'm very happy with it. Thanks for your speedy service.

Stephen

2-28-10
Hi Greg & Elaine,
Just a brief note to thank you both for the excellent selection, quality and very competitive prices on your artist sketch materials, brushes, and virtually everything for this old/new art student. I especially want to thank you for your generosity in offering me the large newsprint pad. It is perfect for doing large scale sketch/studies. It is a real pleasure to visit your friendly shop.
Sincerely,
David M

3-2-10
Loved your service before! Time for another small order :)

Jesse

3-31-10
I'm back for more stuff. Can't say enough about how good your service is! Just wish you were located in San Diego so I could stop by in person :D

Jesse D.

4-6-10
Thank you Greg, got my shipment yesterday and was brought back to when I was a kid
at Christmas and excited, haven't had that feeling in years. Tried it out last night and LOVE IT.
Thanks for your excellent customer service and will recommend you whenever I get a a chance.

Kathy

7-20-10
Greg,

Thanks for the prompt service on this order plus all the past orders.

Your quality of your service and products will keep me coming back.

Once again Thanks.

Bill

8-17-10

Greg,

I just wanted to let you know my Colwood Detailer set arrived today in perfect shape.

I started using it within the hour!

You customer service has been outstanding and I look forward to doing more business with you.

Once I have used the Detailer a bit more I will leave a review on your site.

Best of luck to you in these very interesting economic times.

Regards,

Penny W

8-23-10
Greg,

Just a quick note of thanks for helping me with this order. I got the 18m pen today. I will be in touch soon to place an order for additional pens.

Thanks again,

Marc

8-31-10

I just want to express my appreciation for your way of doing business.

I am amazed at how quickly you have filled my orders (immediately!), and I have never seen anyone else do so well.

Also, the merchandise is top quality.

I plan to be a regular customer.

William L

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