When and how will my order ship?

In-stock orders placed by 4 p.m. EST Monday through Friday are shipped the same day.

Greg Dorrance Co. ships most domestic packages by United Parcel Service; smaller items may ship by United States Postal Service.

UPS tracking numbers are e-mailed at the end of the day.

International orders may take several days for customs paperwork and shipping chargers to be calculated.

Packages usually arrive in 2 to 5 business days for the continental U.S.

Special order large items or orders dropped shipped directly from the manufacturer will usually ship within 3-5 business days. Drop shipped merchandise is noted in the description of the item. We will quote shipping cost and delivery times at order confirmation.

Shipping Cost:


We have a flat rate shipping charge of $6.50 for continental (lower 48) U.S. orders. Items marked (extra shipping charges apply), Lumber, Clay or other extra heavy items will be quoted before shipping and billed actual shipping charges.

Satisfaction Guaranteed:

We search for the best products available. Most we have used on a daily basis for over thirty years in our store and restoration shop. We will do our best to recommend the best tools for your project. If you’re not satisfied anytime within 90 days, call for return authorization number. We will gladly exchange the product, refund the purchase price or give you a credit, whichever you prefer.

Our guarantee does not apply to power tools. These items are subject to the manufacturer's warranty only. Wood, paper or other items cut to size are not returnable.

Special-order items and factory drop ships are subject to a 25% restocking fee.

Special-order non-stock items and cut to size materials are not returnable and will be noted at time of order.

If we shipped an item in error, we will credit the return shipping charges and re-ship the correct item at our expense.

Kilns are not returnable.

Each kiln is configured to order.
What happens if I order the wrong voltage or phase?
Changing the phase is easy on a Jupiter or DaVinci kiln because of the unique way in which we do our circuits. Changing the phase on an Easy-Fire kiln requires switching the control panel - which is very easy to do. Contact factory for details. Changing the voltage is not so easy. You need to change all the elements. While we do not accept responsibility for others mistakes we do our best to minimize the expense. Call the factory if this happens and we will sell you a set of appropriate elements at a deep discount.

L&L Kiln Mfg Inc
877-455-5456

Videos, DVD’s and CD's:

Videos, DVD’s and CD's are not returnable. If defective we will replace with the same title only. Please call or e-mail for a return authorization number.