Shipping, Returns or exchanges:
Greg Dorrance Co. is not responsible for typographical, photo or print errors.
When and how will my order ship?
Most In-stock orders placed by 4 p.m. EST Monday through Friday are shipped the same day.
Packages usually arrive at your location in 1 to 3 business days for most of the eastern half of continental U.S. . Four to five days for the rest of the country, Extreme parts of Washington, Oregon and California may be up to 6 days.
Greg Dorrance Co. ships most domestic packages by United Parcel Service; smaller items may ship by United States Postal Service Priority Mail. UPS and USPS tracking numbers are e-mailed at the end of the day. International orders may take several days for customs paperwork and shipping chargers to be calculated. Special order large items or orders dropped shipped directly from the manufacturer will usually ship within 3-5 business days. Drop shipped merchandise is noted in the description of the item. We will quote shipping cost and delivery times at order confirmation.
Shipping Cost: We have a flat rate shipping charge of $7.50 (If a small item is ordered such as a Ruby bit, wood burning tips, one tube of paint or several pair or eyes, weighing under 13 oz's including the box, then we will ship by USPS first Class Mail for $1.64 to $2.64 with tracking. We will adjust the shipping cost on the invoice before charging your card. Some items cannot go USPS First Class Mail without getting damaged and must go in a larger box to protect them.) That is a maximum of $7.50 total shipping charge for continental lower 48 U.S. orders no matter how large the order. Items marked "extra shipping charges apply" such as lumber, large epoxy resins, hardener, clay, glazes or other extra heavy or hazmat items will be quoted before shipping and billed actual shipping charges.
Shipping of - plaster, clay, glazes, wood or any combination of other heavy items over 25 lbs. does not qualify for flat rate shipping. Actual shipping charges will be quoted and e-mailed for approval before shipping.
Shipping of paper/boards- 10-SHEET MINIMUM PURCHASE on all orders for sheet paper.
We want your paper to arrive without damaged. You may select any combination of papers that equal 10 sheets.
Oversize charges may apply.
Call 1-508-222-6255 or e-mil for an estimate.
We search for the best products available. Most we have used on a daily basis for over thirty years in our store and restoration shop. We will do our best to recommend the best tools for your project. If you’re not satisfied anytime within 90 days, call for return authorization number. We will gladly exchange the product, refund the purchase price or give you a credit, whichever you prefer.
Our guarantee does not apply to power tools. These items are subject to the manufacturer's warranty only. Wood, paper or other items cut to size are not returnable.
Special-order items and factory drop ships are subject to a 25% restocking fee.
Special-order non-stock items and cut to size materials are not returnable and will be noted at time of order.
If we shipped an item in error, we will credit the return shipping charges and re-ship the correct item at our expense.
Kilns are not returnable.
Each kiln is configured to order. What happens if I order the wrong voltage or phase? Changing the phase is easy on a Jupiter or DaVinci kiln because of the unique way in which we do our circuits. Changing the phase on an Easy-Fire kiln requires switching the control panel - which is very easy to do. Contact factory for details. Changing the voltage is not so easy. You need to change all the elements. While we do not accept responsibility for others mistakes we do our best to minimize the expense. Call the factory if this happens and we will sell you a set of appropriate elements at a deep discount.
L&L Kiln Mfg Inc 877-455-5456
Videos, DVD’s and CD's:
Videos, DVD’s and CD's are not returnable. If defective we will replace with the same title only. Please call or e-mail for a return authorization number.