What our Customers are saying:
The work you did for us is beautiful.
Many thanks to you and Elaine for such a speedy and stunning job.
My best, Mim
Thank You So Much
What a great job you did on my chair. The cane color matches my others so perfectly, I can't tell which is which. We're very grateful for the job you did.
Enclosed please find my check for ---- to pay for shipment received. Many thanks for such a quick service.
Best Regards, Gunther
Hey... thanks a lot for the great customer service and fast shipping, it's appreciated !
Thank you for processing this order so quickly-- I received it in time
to fill my stocking, which otherwise would have been quite bare.
Thank you for your fast response.
Dave at Flexcut was well prepped and took care of it.
I will call him back when the part comes and he will walk me through it.
Thank you for sending [ 8 oz. of Gesso ]. I mailed you a check for $ 8.15.... Thanks again for your trust.
Thank you very much! I have had such a difficult time finding this ruler for our small community newspaper. It is a pleasure to finally find a
company that allows me to order such a small number. And your personal update on the status of my order is greatly appreciated!
Thanks so much!
I received my Medea Airbrush Cleaner today.
Thank you for the excellent transaction and thank you for covering
the shipping. I've only found one or two other online shops that
have taken customer service to that level and it's very much
appreciated. I've added your store to my "Top On-Line Stores" list.
Thanks & take care,
Subject: ups p/u
John, Did ups pick up the hand piece yet?
Yes they picked it up last Friday.
The new one works great.
Thank you john
Quasar Lighting system
Hi: Got the light and it is an excellent system. However
by sending it UPS and not USPS they charged me a
brokerage fee of $17.10 plus tax. I import lead soldiers
from the US and UK all the time and use regular mail
service for exactly this reason. UPS always charges a
ridiculous rate for handling the parcel and makes it cost
almost double. I paid you US$33.02 for the product and
paid those idiots CDN $21.51! Just wanted to let you know.
Re: Rick, I credited the $17.10 handling fee to you. I was
going by what UPS told me. I will set up with the USPS on
the next order and get it correct.
greg, that was not necessary, man of your word.
Thanks for the update, I appreciate the service and a great website.
One bit received today. You ship fast - thank you.
Last week, May 17 we ordered the Colwood Detailer and four
pens. Order Number: 1643.
We received the order, it's great and very prompt. But
there was no Manual or information about the Detailer or
the pens, or any warranty information. Shouldn't there be a
manual with it? We are beginners with this system and feel
we need this information.
I tried to look up the information on the internet, but
did not locate any manual.
I look forward to hearing from you.
Reply:Sorry, will send out today. I forgot to put the sheets in the box.
I was hoping I would have the knife by now. I thought
you were shipping it to me. I paid you on my credit card
May 22. It was going to be a birthday gift for a friend but
now it looks like I won't have it for him in time for his
Thank you Greg,
Reply: Bruce, I apologize for the mix up. We have a great number
of customers who p/u at the store. I double checked and
your order is checked off as "pick up at store". Also you
charge card is not charged until we ship or item is picked
up. I can ship by UPS today. I also sent a e-mail to you on
the next day, copy of e-mail---(You have checked off
shipping as P/U at store. Your knife is in stock and ready
Thanks GREG )
Again, sorry for the mix up.
I will pick up the cost of shipping for the mix up.
I appreciate the help. It was my mistake.
Please ship it as soon as you can. - Bruce
I got the knife today. Thanks Greg - Bruce
I appreciate the
Thank you very much. Your prices are very competitive. and thanks
for the mandrel.
Hello look at the status of my order sorry but it is not delivered!
RE: Order status,
Dave "delivered" on our site means we have put the package in the hands of UPS. We sent an e-mail with the tracking number.
Sorry for the misunderstanding.
Thanks Greg! I'll order the adaptor as you said. I
appreciate the great service. Jim
May we add what a pleasure it is to work with you. You are very patient and very thoughtful.
Very happy with service on last order.
Your kindness is appreciated.
Greg..very considorate of you to call, thank you.
Thanks so much for your help with the large pupil eyes.
It isn't often that someone will take the time and
effort to get their customer the right part. I appreciate
My previous order of Sea Blue variegated leafing was so popular I need more. Please ship ASAP. I was also impressed with your
company and the way my previous order was handled.
Thank You, Sandra
Thank you for all your help. I am buying these items with more confidence because of the help you gave me.
Your customer service is the best I have experienced in a long time. I will definitely consider your store first for any of my future purchases.
Thanks for the update and speedy service, my old model just burned up today.
Very delighted with your courteous service.
Thanks for the information and personal attention to detail, I really appreciate it.
Thanks. We have received the wood burner and it works great. I made a wooden pen holder for on top that will also hold 5 tips to be out
and ready when needed. I will next make a wooden carrying box that my wife will wood burn a design on both sides.
I'll send you a picture when we get it done.
Thanks for your prompt and great service. I did not get to use the dust collector yet as I am in the middle of painting my latest carving, but I'm looking froward to trying it soon.
Thanks Greg. Its sure nice to deal with an honest company in today's world.
Thanks for your prompt reply. Looking forward to doing business
quick note to say "THANK-YOU" for getting the quickwood to me in time for my class!!
While I have found other businesses have forgotten customer service. ...you put your customers needs as your #1 priority; which for me makes me a return customer :-)
I'll be giving you a call Monday to see if I can have a couple cases of the quickwood shipped to an address where I will be doing my next class.
thanks again, Peggy
I am putting you at the top of my list for any future items that I may need.
Received my shipment today as promised. Cannot believe the quick service!!!!! Thank you.
Thanks for the update. I look forward to it's arrival, and appreciate your following through.
Hi Greg! Send the Saburr!!!
Thanks for the fast service - Tom
Greg just to thank you for sending the sk 329 I was missing. I got it in the mail on Saturday. It is always enjoyable doing business with
you and thanks for sharing your knowledge with your customers.
I received the cleaner on Saturday.
Thanks a lot.
Love your stuff.
Thank you very, very much!
Will be in touch for ordering books soon.
Hi Greg (and all there) my Paasche 200T has arrived safe and sound in rainy
England. Thank you for the wonderful service, I love you!!!!
Hi Greg....Got the knives....love them ....thanx
best re Thom C.
Received the order of 6 X 5mm glass eyes on wire in yesterdays mail (7-31). Thanks. Your service is super!!! Mailed check to you in todays mail (8-1) Again thanks.
A little background will show that I have ordered from many different carving sites, and found only one other that has provided me with almost the
service that you did for me today. In this day and age, customer service makes the difference to me whether or not I return.
You can bet that I will be ordering from you again as I want to increase my tips, and possibly other items as well.
Greg, again, thank you so much for your attention to my order, and your great service! It is greatly appreciated!
Looking forward to when I can order again...I will be browsing your site for more carving/burning related items a little later.
Have a pleasant evening.
Thank you very much
Thank you so much. It has been a pleasure doing business with you. The wood burner arrived safe and sound today. I haven't tried it out yet, but I wanted to thank you for how helpful you have been.
Thanks for getting
back to me so soon. BTW, you have a very, very good website!
Thanks Greg, always a pleasure.
have a good night.
Thanks so much for the red-tail hawk rough out, it is looking great.- Thought I would try your kestrel hawk, please ship, appreciate the quality of your birds, thank you.
Received the order this morning. Less than 48 hours after ordering.
Thanks for the free advice, excellent service and very competitive pricing.
Your site is amazing. Please put me on your list for a catalog when it comes out.
I got the other handpiece today and it works fine. I will mail the first one back tommorow.
Thanks so much for your prompt service and it's so nice in this day and age to have someone stand behind their goods without any hassle.
You run a first class business and I expect to do much more with you in the future.
Forget about the postage,you've done more than enough.
Have a wonderful Holiday.
Greg, the optima pens are THE BOMB!!!!!!! Man, these outshine the blank name and the blank name, man talk about beefy, the blank name kind
of melt/get soft on setting 8-9 but the optimas don't show any type of bending. i'll be ordering them all. thanx for the great prices, the great shipping prices (blank has CRAZY shipping costs)! you da man!
FYI, after researching many vendors, your website, and product line stand out. After I read two "all about" wood carving, and wood chipping books, I will buy tools and all from you.
I just unpacked my new Airbrush!
Good, friendly and fast service!
I will come back to You if I need something in the future!
Thank you very much. Next woodcarvers meeting I go to I am going to pass your website on to everyone. It is very difficult to find anything around here.
I am a member of Kaw Valley Woodcarvers, Topeka KS. Usually the vendors are ----------------------and ---------------. From what I have found you have better prices and shipping than they do.
Thanks for the update and speedy service.
Thanks for prompt attention.
I just received my Optima 2 that I ordered on Fri.
Got my order yesterday!!! Thank you very much!!!!!
Thank you for the heads up. This was the first time I've
ordered from you, and I'm very impressed with your service.
I called & you mailed one to me that day,
Thank You, will be a customer again!
Thanks for all your help.
It's a pleasure dealing with you.
Appreciate your quality of blanks,best I've ever used.
Thank you so much for the
Just received my shipment, thanks for the quick turn-around.
Thanks for the follow-up. I had placed a similar order with another supply company and still had not heard from them as of today. Your customer service is outstanding so far!!
You're the best !
Order date: Wednesday 08 April, 2009
Date: Fri, 10 Apr 2009
>> Order arrived today, I see that product: #SAT -14T14Y is on back order, I'm assuming it will sent when you have it in stock. Is that correct?
On Apr 10, 2009:
Item #14T14Y left here today. You should have received an e-mail. Sorry for the over site.
Thanks for your quick response, it's a pleasure doing business with you.
I'm thoroughly enjoying ordering from your website. Products are easy to find an pricing is very competitive. However, I do have one complaint.
I just received my second order from your company. One item ordered and rec. was a sharpening strop. As a beginning carver,
I was hopeful that the product would be shipped with instructions. None arrive. Can you provide some assistance?
Richard, sorry for the goof. Scratch off some compound or crush some up and put on the fabric side of the strop. Strop each side of the item
in need of sharpening about eight times. Then go tho the leather side and using no compound and strop three to four times each side and you are done.
Hold the tools the same angel as the bevel, do not lift up or you will create a second bevel
and the tool will feel sharp but will not cut well. I will mail the instructions tomorrow.
Thats the way to go, i love good service, we will do business again
That's fine, thanks. I do want to say though (and I don't say this lightly) but the level of customer service that you have provided has been
absolutely wonderful. I would have never dreamed of receiving this level of customer service while shopping on the internet.
Thank you again.
No problem. Thanks anyhow!!! Your service has been excellent!!!
Found you folks via a Google search.
This fast of a response and shipping, for sure, bodes well for repeat
business and recommendations when able. Kudos!
Dear Mr Dorrance,
Order arrived prompt and complete. A pleasure buying from you. Thank you for the courtesies.
Thank you.....the Colwood is NOT the wood burner of my youth (1950's). The Colwood adds SOOOOOOOOO much to my artistry. In addition
to enhancing the carved wood sculptures, I just ordered a vegetable tanned steer hide to burn a grouping of my son's dogs on, and to high light with oils.
today I obtained your Flexcut knives. They are miraculously good!
Thank you of tolerance with me and my English.
Thanks and Best Regards
My order arrived very quickly and it's exactly what I wanted. I'm glad we talked regarding the .001 rather than the .003. Now hopefully
I can sell some over sized photos. If not, at least they will be nicely presented.
Thanks and I'll use you again when I'm ready for more of your products.
Just wanted to let you know I was delighted with the service and the product. The SuperSilent 20A is awesome - totally quiet and provides perfectly regulated airflow.
Thanks very much,
Received gouge set in today's mail.
Thank you for the fast service.
I've received the ply, very nice!
Thanks for the record lighting fast shipping and customer service.
Anything I ever need for carving/modeling will be ordered from you from now on.
Thanks, David B.
Thanks so much Greg
I am very happy with the Ruddy Duck Blanks very good quality wood.
Thanks for the fast service.
RE: Blue tubes only, no yellow..
the factory is reshipping me yellow units. We have a box of mismatched tubes. Will ship to you by end of week.
Sorry for the goof.
Thank you for your excellent service and generous response regarding the error with my Kneadatite order. I really don't believe that the problem originated with you or your company.
Thank you, Greg, that was extremely fast.
I don't know if you saw my comments on the order, but my brother in law Dan speaks very highly of you personally, as a guy who stands by his products and always gives good service.
He assured me you are "the man" when it comes to woodcarving equipment, and I can see why.
Thanks for your prompt shipment.
Appreciate the help. You guys have great customer service. You've got my business.
My burner kit arrived safely tonight in perfect shape. Thanks very much for the prompt shipment and the nice packing job. I've never had
anyone put bubble wrap or paper around something already in a plastic case before, normally they just box it up. I appreciate the extra measure. You're certainly at the top of my list of who to do business with now.
My package arrived this afternoon. What a fantastic vice! I'm very happy with it. Thanks for your speedy service.
Hi Greg & Elaine,
Just a brief note to thank you both for the excellent selection, quality and very competitive prices on your artist sketch materials, brushes,
and virtually everything for this old/new art student. I especially want to thank you for your generosity in offering me the large newsprint pad. It is perfect for doing large scale sketch/studies. It is a real pleasure to visit your friendly shop.
Loved your service before! Time for another small order :)
I'm back for more stuff. Can't say enough about how good your service is! Just wish you were located in San Diego so I could stop by in person :D
Thank you Greg, got my shipment yesterday and was brought back to when I was a kid
at Christmas and excited, haven't had that feeling in years. Tried it out last night and LOVE IT.
Thanks for your excellent customer service and will recommend you whenever I get a a chance.
Thanks for the prompt service on this order plus all the past orders.
Your quality of your service and products will keep me coming back.
Once again Thanks.
I just wanted to let you know my Colwood Detailer set arrived today in perfect shape.
I started using it within the hour!
You customer service has been outstanding and I look forward to doing more business with you.
Once I have used the Detailer a bit more I will leave a review on your site.
Best of luck to you in these very interesting economic times.
Just a quick note of thanks for helping me with this order. I got the 18m pen today. I will be in touch soon to place an order for additional pens.
I just want to express my appreciation for your way of doing business.
I am amazed at how quickly you have filled my orders (immediately!), and I have never seen anyone else do so well.
Also, the merchandise is top quality.
I plan to be a regular customer.
My Colwood detailer set arrived safely yesterday in perfect shape.
Thank You very much for the prompt shipment and the nice packing job.
Greetings to Greg Dorrance Co!
I made my first small order from you last week, and I just wanted to let you know how pleased I am with the items I received, the prices of your products,
and your timely, well-packaged shipping! I will no doubt be making more orders from you in the future, but thought it only polite to say
"Thank you!" for the way my order was handled! Even an original, before-order question i had about
one of your products was answered quickly and politely! I will also be recommending your company to friends who may have need of your items.
The details of my order are below, for your records:
Invoice #: 10-4000
I would appreciate if you would please let *everyone*--from the order picker and packer, up--involved with my order know that I appreciate the time
and effort it took for them to see that my order was correct, and arrived in a timely fashion. Being part of a team often means that the smaller,
end people get left out during kudos, but, without them, my order could not have been processed
so smoothly! My sincerest thanks to ALL!
I have just purchased a Colwood Detailer Woodburner with four replaceable tips and a tip handle from your company. I had been interested in
getting a dedicated woodburning kit set for some time and your prices were competible with all the other sellers of the same equipment.
I had been woodburning for a few years making custom cabinet doors and large complex burnings on plaques made from bias cuts from
large hard and softwood stumps found in the woods. My woodburners were two old soldering irons with extra tips home made from threaded brass rod ground to the shape I needed.
Some of the large and complex burnings took more than 40 hours to complete due to the tip temperatures. They were too hot for cedar and pine and too cold for most hardwoods.
I have just finished four projects using the new woodburner and I found it a joy to work with. Being able to regulate the tip temperature
made my completion time cut by 75%. No more slow crawl doing long straight lines. And the slimline tip handle makes manuveralibility easy.
I have over 80 plaques all ready to add woodburnings too and am looking forward to doing them this winter with this new equipment.
Thanks for your great service and informative data on your products. Loren
Just got the package.
Thanks so much for the prompt shipping.
Just to let you know that I received my package to day.
thank you for the prompt service
Thanks for the fast shipping.
It doesn’t get any better
I have received, assembled, and tested the Dust Collector.
WOW! It is great! DC-725
I expect to use it often when carving birds ,etc.
THANKS for all the effort you put into filling my order.
Greg - Thank You it was great doing business with your company.
Commitment is what turns a promise into reality
Thanks for contacting me.
Its very outstanding u taking control of the matter the way u did and i will look forward to ordering more from u.
Thank you! You are very quick!!!!!
You prophesized correctly, Greg, the package just arrived. Thanks for the good prices and the prompt service,
Now THAT! is service! :-) Thank you. No big rush, though - for once
I'm ordering in advance!
Thanks again for the help and your attention to detail. I want to tell you, that you have the best service I have ever encountered, anywhere.
Meanwhile, I am new at power carving and learning as I go along. So I'll probably have to make another order in a day or two as I discover what I need next.
Order Number: ****
Arrived today, delivered to my door and everything.
Can even get it as a Christmas present now :-)
Seem like a very robust thing, I am sure that I'll be satisfied.
I don't think that I ever have had such a fast delivery from US
before, 14 dec to 22 dec is amazing. I am used to 4-6 weeks and it has
taken up to 10 weeks!
So what magic fingers did you use to achieve this?
Was this a "pay a little more and get it delivered much faster" or is
it depending on the company used for shi pment? Or was it just pure luck?
Anyway thanks a lot, hope to do business with you again.
Thanks for your prompt assistance.
You have earned a loyal customer.
I received my order today and I am very pleased with it.
love your products, thank you !
Thank you! I'm looking forward to using the WeCheer!
Also, THANK YOU for the great customer service!
Thanks so much. I gave as a gift to my father and he loved your products!
Thank you for your superior service. I look forward to doing more business with you in the future -
Thank you very much for every thing
Thanks for your prompt handling of this.
I will probably be ordering some more things from you in the near future.
Thanks Greg for the incredibly fast service.
Just wanted you to know my Optima 1 showed up in the mail today in perfect shape. Thanks for all your help and advice!
I received my order and everything works GREAT. Thank you so very much. I will be ordering more from you in the future.T
Pens arrived today.
Thank you for excellent customer service.
I got your message, and my entire order has arrived.
I am not missing any packages.
Thank you for checking with me.
Love doing business with you.
Thanks for your rapid response!
Greg, Thanks again for your great detail to good business
My lovely package arrived today! You are FAST! Thanks soooo much!
I wish I lived where you live. Chicago is a no man's land for gilders,
My package reached Chicago with amazing speed. Thank you very much for
the superior service,
Received my order today, order on one day and get the order the next day GREAT SERVICE!!!!
Thanks, Greg. You have my business.
I will pass the word. - Ed D
Still have you listed as my primary source of QW & have told students about your inventory of carving supplies
& woodburning supplies as well, not to mention your great customer service
thank you for the update. i know i'm going to like doing business with yall.
Great service and products!! Augie
You are the closest provider we have found so far.
Thanks a lot,
Received my order this morning.
Thanks for the amazing service, and I'll be ordering again next month.
I got the bulb today and saw the discount on the shipping. Thanks a lot. I'll look to you whenever I need something again.
That would be fantastic Greg. Thank you for calling
I am amazed at how the craft community people are so kind and helpful.
Greg: I recieved my order Thursday 10/6/2011.
Sir you did as you said you would do this is why I'm sending in another order,
Hi-Greg-thanks for the order,received today.A very good service, all I need to due is start carving-
Just a note to say I received my order and am happy with it. Look forward to ordering from you again.
All ordered items have arrived. Enjoyed dealing with you, will again.
just made a purchase of cotton wood bark, love the idea you can see the piece before you buy... nice job....
I got the knife today. It looks great. Thank you very much!
Thank you so much! Having a blast carving.
My goodness, Greg.... you must have still been at the store when I e-mailed you. You have always been extremely fast for all the help & service y'all give,
but you must have e-mailed back as I was shutting down the computer.... :-) Peggy
I have no questions but just want to say "THANKS" for the lightning fast service...as usual!
Wow, that's fast. I wished I had ordered it earlier in the day. Also, I appreciate your reasonable shipping costs.
Just wanted to say thank you.I just received the second study stick in great shape (order # 5356)
Great customer service and will look forward to doing business with ya
I want to thank you for the extra effort that you took to get my package to me in one day. It arrived on my husband’s birthday and he was thrilled with it. I will spread the word.
I have just received my order /pack to Turkey in 8 days (super; despite of snowy storms in europa and Turkey). Thank you very much. You are very kindly, speedy and patient.
I Will shop again and preparing my list.:((((
Thank you . Best regards
Dr. Ali D
i greatly appreciate the extra prompt shipping.
thank you greatly for the fast and courteous service...
i look forward to doing business again.
Thank you for sending the white paint.... you were very accomodating and I appreciate it.
Again, thank you so much for making me feel like a special customer.
The package has arrived . Thank-you so much, you'll be getting my natural rush orders from now on.
I really like the quality of the product.
Dear Greg,I cannot tell you in words how my Emily and I appreciate all you are doing to get me started with my sculpting again!!!!
It is such a pleasure to have someone that is so interested and doesn't mind going the extra mile for us!!!!
Money cannot buy that!!!!
Thank you for you phone call. It's a pleasure doing business with you. I will definitely recommend your business and site to everyone I can.
Received my order this afternoon.
Great service. No need to reply.
Hi Greg. As always, your customer service is superb!
Thank you again, I am very happy to be a returning customer, and
will no doubt be back again!
Jest to let you know my order arrived safe and sound today.
Thank you for the prompt service to my question and in shipping my order.
It was the first time I did business with you and appreciate it. I received today my item and all was OK. But when a foreign customer buy an item don't miss to mention the extra for the custom.
I paid an extra amount of 46$ and delivered by USPS. It was a total of 80$ just for the shipping.
Colwood Galaxy Woodburner Standard Case Kit W/ Fixed Tip Pens
It was the first time doing business with your store, and you are on my favorites wood stores links.
I had appreciate your fast respond and the woodburner is doing well.
Thanks and take care, Denis.
Thank you very much, got Ruby Carvers order yesterday. Thank you ssooooo much for fast shipping. Gary
Receive it today. Thank you for the excellent service and the rapid shipment.
Recieved my order today in good condition.
You will be the first place I shop from now on.
I received the Wecheer hand piece a few days ago.
Thanks a bunch. I'll be ordering more stuff soon.
Greg... Received the repaired WeCheer and carving bit. Thank you for your professional and personal attention in repairing the WeCheer!
I'm looking forward to using it in the next few days.
The starter kit has arrived safe and sound. Thank you very much for your help and the fantastic service.
If I require any other items such as these in the future, your company will definitely be my first port of call.
And thank you Katie for putting my order in the hands of a clearly competent company.
Thanks for your prompt response to my order.
Thank you for your excellent customer service. That will be remembered!
Thank you all. You sound like good people. I wish I could have worked for you.
I received the Flexcut Tri-Jack Pro that I ordered, I was amazed at the fast shipping. Thank you.
But the problem. This knife has three blades, all locking (according to the literature). Unfortunately, the largest blade's lock does not work.
This makes this blade totally unusable. I can see that this is a great knife and I want to have it, but I need all three blades and I need them to be locked when engaged.
I have too many cuts and slices from non-locking blades. What can I do? Ship it back? Can you help?
I have an email in to Flexcut regarding the problem, but my experience is that companies often do not answer emails promplly. Hopefully you and Flexcut are exceptions.
I know this is a holiday weekend, so I may just have to be patient for a few days.
Wow. I am really surprised and pleased with your quick response.
Will await further info.
I received notification today that a replacement has already been shipped
to me and I should be receiving it soon. I call that great service on the
part of Gregg Dorrance Co. and I should think that you value his company as a
I am also impressed with your prompt response and with your knowledge that
the problem is being resolved. I am confident that the Tri Jack Pro will be
a great complement to the two fixed blace Flexcut knives I have been using
for some time.
Replacement knife arrived today, in perfect condition. I was surprised to see that return shipping for the original purchase was prepaid. I much appreciate that.
My return shipment went out this afternoon. Many thanks for your fast, nice, and generous actions to work this into a very pleasant transaction. I will be a return customer.
And I will mention your website to others.
PS to Flexcut: Thank you for your attention, too. I think Gregg Dorrance is a good client for you. I am impressed with both you and him.
One thing disappointed me, but wasn't your fault: the defect in the knife that was delivered so quickly.
Two things that you did impressed me greatly:
1) You responded immediately on a holiday.
2) I had a replacement in hand inside of a time frame which I would consider normal for shipping of the original order.
And finally, a further thing that impressed me was that Flexcut responded on the next business day after my plea for help and indicated that they were aware of what you were doing.
So. Very happy with you. Happy with Flexcut. Happy overall. I'll be back with both of you.
My only reply is that I am very impressed with your excellent personal service.
Thank you again and have a great holiday.
Walter P. Jr.
Thank You so much for such great customer service. Looking forward to doing business with you again.
Thank you for your attention. I appreciate the way you handled this problem and will continue to order my pyrography tools from you.
Happy New Year,
Greg I sent back the cub today, thanks so much for going out of your way, so you know where we will be buying our acc.
from now on.
Thanks Jim M
Thanks very much for the info, this is a big help !
Wow you are fast. I will mail the other one back tomorrow. Thanks, Dick M
I just wanted to say thank you. I really like the email string in regard to
the way it provides the updated status of an order.
I will be ordering from you again.
Great stuff,very helpful,
Thank. You. For your great service everything arrived in good conditions .
Wow!!!!!!! The comparison of Dremel bits to the bits you sent me is the Model T to the Space Station! Wow.
I did more in ten minutes than I did in two hours for the same kind of work!!!
Thank you, Ken
I made a recent purchase from your online store (Invoice #13-7 and just received it in the mail.
I was very impressed with the quick processing of the order and how fast I received the products.
Good morning Greg ,
Wanted to thank you for the great service as always.
Received my order and was very impressed with the quality of the rough outs...thank you!
Thank you IM going tell my friends about you and your very good prices too.
Thanks very much for the price break on shipping cost.
thank u so much your the best! richard s
Thank you very much! I appreciate the help, and I hope to be able to succeed in this endeavor. I will definitely be buying from you in the future assuming I don't lop off my fingers!
Just letting you know my Dad received his order last week and he's thrilled. Thank you again for your speedy & prompt service.
24 Jul 13
thank you for assisting me with choosing the right Opti-Visor lenses for my personal use.
Hi Greg. I just wanted to say thank you for all your help processing my order. I received the package on Saturday. Everything was perfect, always a pleasure doing business with you.
I was wondering if you have a paper catalogue for your shop? Thanks for everything!
27 Aug 2013
I want to thank you for your quick response to my motor problem. The whole process was performed in a professional, caring, and speedy manner.
Many many thanks, George
I haven't ordered from you often but your service was fast and the Quickwood was some of the freshest I've had.
Thanks, Greg. I really appreciate your quick shipping and response to
Thank you for the outstanding service! Never expected so prompt an answer.
Sent from my iPad
I buy a wood burning kit and I just want to tank you so much I'm new on pyrography but good quality and works great
Thanks for processing and shipping so quickly for me!!!
Happy holidays, Judy M
Awesome! Thanks for such great service! :)
Thank you so much Greg for the excellent service! I received the B-65 rulers today.
You are the best!
Hi Greg: Got my latest order today of some carving burrs.
Thanks as always for great product and service.
Thanks for you speedy service.
I'm about to set the eyes from this order into the hawk. Its going to look very good.
I appreciate the personal attention you have given to this small order.
THanks again for the great service.
I will be ordering from you in the future.
Hi, just to let you know that the kit has arrived safely today.
Thanks for the excellent service.
The gouges arrived today. Thank you for the rapid shipment.
Thanks for the quick service. I will order again. Dale
Order arrived safely on Friday
All looks good
I have a carving class in Wednesday so it will be great to try the handles out
Thank you for the fast delivery of my Optima Plus 2. Looking forward to many hours
enjoying using this “top of line “product made in the USA by American craftsmen.
Have a Good Day
thanks for supplying such high quality carving blanks.....great job
The replacement tool roll arrived today - thanks very much for all the
trouble you went to.
I just wanted to compliment you. I found your company today and placed a small order this morning for the first time. My order shipped a couple of hours later--- you guys are unbelieveble!
If this is the way your run business, then I'm your new loyal customer. This type of service is what turns me on to companies like yours.
On May 1, I place an order with another company that sell vitamins---- today's May 12 and my order hasn't shipped yet----
this will be my first and last order with this particular company. Unreal that someone would take that long to ship something!!
Thanks again and keep up the good work!
Sent from Yahoo Mail on Andro
Thank you, the package has arrived you are the best. you have handled this matter fast and honest. you have my trade from know on. I hope the
Person that got it can't use it.
thanks again john
Thanks! I did not know you existed until I Googled looking for the cord. Now I will spend time looking thru your site. Thanks again,
Greg, I just received my second order from your company -
JUST TWO DAYS AFTER I PLACED THE ORDER ONLINE!
Great service at a great price.
Products work fine. I'll be ordering more stuff in the near future.
Thanks - Ron.
Thanks a million for the great service. It is much appreciated!!!
I just wanted to say thanks on the order I can't believe I actually got this today (Monday) as I ordered it Saturday.
I figured Wednesday at the absolute earliest.
The study bills are great and at a great price! I won't hesitate to order from you again!
Greg, thanks for sending my order so quickly.
Hi Greg :)
Wow, you guys are outstanding with your response time, I'll spread the word!
Thanks for paying attention to the details like this; it's rare to find
competence and thoughtfulness in an online supplier!
While the concern is very much appreciated, we did indeed intend to
order another machine from you. We're expanding our studio and have more
workstations that need pyro machines.
We were waffling the other night when we placed the initial order, and
decided last night to pull the trigger on the second one after looking
at the new layout. With a little less indecision, we could have saved
some shipping costs, I know, but your prices are very reasonable and
obviously your service is great, so it's okay.
You'll have all of our business in the future, and we also need to look
over your other stuff! Along with being woodworkers, we're all also
artists working in painting, printmaking, drawing, sculpture, etc.
Thanks again, have a great Sunday!
Thanks for your competent help.
Thank You very much for Your quick response to My inquiry. I have just placed My order.
Dear Mr. Dorrance (because it looks like the signed scribble on my packing slip could be "Greg"),
I just received my three packets of Atlas epoxybond and wanted to thank you for reducing the shipping charge. I almost didn't order from you because the stated price was a big chunk of the overall purchase. I really appreciate it, esp. Because I repair and paint porcelain and this Atlas stuff is the very best to fill in chips and it is very hard to find.
So you have made a repeat customer! Thanks again.
Got my package of sanding cylinders today, thank you so much for your conscientious care. They look great and will work well on my diamond willow canes. Had an awful time finding them for my drum sander and thought I was hooped until you came to the rescue.
Greg,Thanks for the rapid shipment.
Received my order today in fine shape. I appreciate the reduced shipping rate; not many dealers would waive the flat shipping rate in favor of the customer. No need to reply.
Rallland (Ron) F
Regarding Invoice 14-10624 (11-14-2014)
I congratulate your company on its speed of order processing and your flat rate shipping which is very important to people living in Alaska.
This last order smoked Amazon.
Unfortunately a Flexcut PWS12 Slipstrop was shipped instead of the PWS10 strop which was ordered and billed.
I still want a PWS10 strop wheel.
Please email with your thoughts.
Just a quick note to thank you for your excellent customer service. My tools were on the front porch tonight when I returned from a family gathering. The last update from UPS was "expected delivery Monday..."
I returned from being out of town since 7:00am to meet my mom and siblings for lunch and Christmas gift exchange. Upon our return at 7:00pm, my daughter and I were to celebrate our birthdays, which occurred on the 11th and 15th respectively. I fully expected not to have my "big gifts" in time for the party. Due to your quick processing and probably UPS' extended delivery for the holidays, my gift arrived in time for the party. One of the few times I benefited from having a December birthday.
Oh well, so much for the quick note. I just wanted you to know how much I appreciated the fact that your customers are people to you, based on our email correspondence and your customer service, and not just an order number or a dollar amount.
Thanks again and thanks for really listening,
New customer for life,
Item got here this AM, Plumb happy with it thanks Greg!---- Haven
Hey Greg, just got my order. Thanks for discounting the shipping, I appreciate it. I used to order a bunch from you until about 10 years ago when I stopped sculpting. Life with kids, work and all ate up the time. I just recently picked back up and am working towards some shows so I look forward to ordering more from you soon. I was very happy to find your company again after all these years. You were a great guy to deal with back then and I remembered. Have a great weekend,
It is a pleasure dealing with you and your company, great service and products. It is different dealing with a company that has honesty as a service tool. Would highly recommend you and your company.
Thank You, Alan
I just wanted to thank you for the great customer service, fairness in shipping and the speed to which I received the product.
I'll definitely be doing business with you in the future
Thank you very much for your help obtaining the part for my husband's carver. It arrived promptly and he was a very happy man.
I just wanted to thank you for the great customer service, fairness in shipping and the speed to which I received the product.
I'll definitely be doing business with you in the future
Good evening ,Greg.
The blades are arrived in perfect condition.
the items are arrived in perfect condition.
Many thanks for all.
Thank you, thank you. These bits were just what the doctor wanted. So yes, this hit the
Again thank you and have a nice summer
I got my 272 apart seems to work like it always did, I will be ordering a new one before the cold weather sets in again
Thanks for the great service
Great! Thanks for such speedy service!
Brass arrived today. Thanks so much for all your help. I really appreciate it.
Thank you for your quick response to my order I received the DETAILER and pens monday morning and I am very pleased they are working perfect I couldn't ask for anything better, thank you again.............................kris
Book arrived today. Mail lady had to deliver to door. Very creative way of packing. Thanks. Conrad
I am very happy with my order. In particular the lady who revised the shipping costs from std. UPS high rates to affordable USPS rates saved me $4.09, this is greatly appreciated,
Order Number: 12201 gratefully received.
The mail lady brought my new Passche H series Airbrush Sat morning. Wanted to tell tou I love it. So simple to use and clean! Thanks for suggesting it over the more expensive Badger 150.
That abortech sander is GREAT;
check for $10.35 on its way through PNC online banking.
thanks for great service.
thanks for making all the extra effort, you product is amazing as is your customer service
Your customer service is impeccable
TKS, it's been a pleasure doing business with you!
thank you so very much you are the best found what i was looking for
thank you, you are the best
thank you for a quality item you sold me. thank you i will order from you again real soon.
have a great day
all the best,
Thanks. A pleasure continuing to do business with you.
On Oct 3, 2015, at 5:12 PM, Greg Dorrance wrote:
Nan, sorry for the damage. Let me know what tubes got spoiled and I will replace on Monday. I will also call you if you can tell me a good time during the week.
Again sorry for the mess.
Greg - The paints arrived today.....in great condition. Thank you so much for stepping up and going beyond anything I expected. I will surely be back.
I got the paper, I like it will get some more when I use this up. Thank you. I will be up as I can use some pens that are not quite as sharp for lines and other detail I do. Great burner and pens thank you again for all the information and saving me money and head aches. Dave
Thank you so much for your quick turn around..
I love the cast
Sent from my iPad
Thank you so much for your quick replies..I have been advertising you in the Pyrography facebook site..On my page and at sydney woodcarving group.
You are a fantatsic retailer
Thanks a bunch! I placed my order on March 9th and received it today, March 11th, all the way to Arizona!
Sorry I didn't order more items, but that's all I needed for now.
You are my number one, first choice for all my carving supplies. I've recommended you to several members of our carving club.
Thanks again for your very fair cost and method of shipmemt.
The Ram micro motor was waiting at the post office when I returned from a short road trip. Thanks for the recommendation and the rapid shipment. I’ll check it out Monday.Thanks again for the excellent service.
Have a great day and thanks for the prompt shipment of my order!Sincerely, Laurie
I was the one who called you yesterday about the pens not working right.
Well you were right, I changed out the cord and they work now.
Thank you for your assistance it's much appreciated.
I just wanted to write and say THANK YOU to whoever it was that called me yesterday about my credit card.
I called the company and over the last two days, someone has been merrily charging away on my card to the tune of just under $2,000.
There's no way of knowing how much longer that would have gone on before the card company noticed, but since I never use that card it could have been next month when the bill arrived before I knew anything about it.
So, thank you very much for taking the time to find a phone number and call me to warn me!
BTW, super cool products! My brother in law is a carver. I've forwarded your web site on to him to take a look. I've "liked" your Facebook page and will post something on my page about this event.
Hi, Greg !
I wanted to let you know that my Trout eyes came in Saturday, and they are perfect. Thank you so much for all of your extra effort in getting them to me. Great customer service ....,
I wish I needed more eyes, or something, so I could do more business with you.
Have a wonderful day ðŸ¤—
Thanks for your excellent product line and great service!;
Many thanks for your update - I am excited to be getting a proper carving machine, this time backed up by sound professional guidance
- as opposed to my wishful thinking over the present hobby grade outfit which I am nursing along till the new one arrives!
Thanks, Bill R.
Thank you very much, great customer service.
Thanks for shipping so fast! Steve G.
I ordered the RAM 45 on Sunday and it was delivered today, Wednesday!
I very much appreciate it being sent by Priority Mail, which I know cost more than the $8.50 you charged me.
That's why I continue to purchase my carving supplies from you.
Have a great Holiday Season.
I just received this order this morning. I was surprised and thrilled at the prompt customer service and rapid delivery. Good luck and best wishes, Ed K
Monday 12 19 16. Received my tips today. Thanks for the great service. Ron
Hello: Received my first order today - everything I wanted and is as I saw in your website. If there is a "Snowy Owl beak", let me know. I may have to carve one.
I am very impressed with order shipped complete next day, good communication, packaging and good invoice. I will be returning. Now my fun work begins.
I wish you all a very Merry, Joyful and Peace-filled Christmas season. H. Roger
Juast a word to let you know I got the carver, that was pretty quick and I saw the price adjustment and I thank you for all your trouble and helping me in such a generous way if you ever need a reference or if there is anything I can do for you let me know. thanks for making my xmas a merry one.
The package arrived at noon today!!!!!!!!
Many thanks. Absolutely no expectations that it would be there before next week.
Great service and responsiveness on your part, and I will remember. AGAIN,
Many thanks, and enjoy the holiday season.
Thank you for the quick reply.
I placed my order with you today.Sincerely,
The Ram arrived today. Thank you for the great service. Really nice machine.
Thank you, your persistence paid off … the package arrived, in good shape, in time for the class and all is well with the world!
You guys have been great to me.
Grew up in Massachusetts. Sometimes I miss it - still a huge Sox, Pats, Celtic and Bruins fan. But it's sooo much cheaper to live here.
So great to receive my order so fast!
Thank you for offering to send along the 14M when you get it in stock.
Yes, I would like to have it.
I am so excited to have these! Off I go to burn a very detailed train.
Thanks so much for your help today,
I sure appreciate it!
Just a quick note to thank you for convincing me to buy a new Auto Mach, instead of repairing my old one. It's been so long since I first purchased my old one,
that I'd forgotten how easy it was really supposed to work the difference was wonderful.
Thanks again for your speedy & professional responses to my needs.
best regards, FrankD
thank you so much! You guys are awesome!
I received my shipment today. Thank you so much for the quick delivery!
You guys are great. (-:
Greg - The feet just got here. Wonderful service;
1. You filled the order very quickly,
2. The feet are as advertised,
3. I Ioved the tracking program you used, and
4. The care you used in packaging the feet showed.
Aside from the sale you got a long term customer.